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If you have any other problem or question, please use our helpdesk tool (for registered members) or send us an email to [email protected].

We answer customer requests as soon as possible (approximately within 24 hours). Supported languages are English, Français and Deutsch.

Please make sure that you include as much information as possible, a complete description of the problem with as much detail as possible (include any steps needed to reproduce the problem), and a description of your system, including hardware, operating system, which browser and media player you are using, and what type of Internet connection you have.