Support

Please check out FAQ before you contact us.

If you have any other problem or question, please use our helpdesk tool (for registered members) or send us an email to [email protected].

We answer customer requests as soon as possible (approximately within 24 hours). Supported languages are English, Français and Deutsch.

Please make sure that you include as much information as possible, a complete description of the problem with as much detail as possible (include any steps needed to reproduce the problem), and a description of your system, including hardware, operating system, which browser and media player you are using, and what type of Internet connection you have.